Even if the aim is to test reading and listening, students should be asked to write too much.()

参考答案：错误

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Angry customers te
阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you careA、Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.
Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
1. At whom do angry customers tend to aim their dissatisfaction and complaints？ {A、B、C}
A. staff members
B. company managers
C. those who accompany them
2. When a customer shouts rudely at you, you should {A、B、C}.
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer
3. The underlined sentence “Use your ears more than your mouth” means {A、B、C}.
A. Your mouth is not more important for you than your ears.
B. You should listen more than you speak.
C. You should talk more than you listen.
4. When dealing with an angry customer, which is NOT the right attitude？ {A、B、C}
A. Be concerned.
B. Be patient.
C. Be amused.
5. Which of the following statements is true according to the passage？ {A、B、C}
A. When the customers complain, you needn’t listen carefully.
B. You needn’t say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.

根据以下内容回答题：Nowadays there are more and more ways，of going on holiday．More and more people go abroad every year．Some people even go on two or three holidays a year． There are two types of holiday-makers．The first kind always flocks to seaside resorts when they go on holiday．Their one and only aim is to have a good time by sun-bathing and putting their feet up．They are not a bit interested in local specialities．At mealtimes，if they can get a plate of British“fish and chips”，they’re more than happy!They spend their days in the sun-shine and their evenings getting drunk．and then sleep soundly．If this sort of person forgets to pack the suntan oil，he or she will undoubtedly come home as red as a lobster． The other type of holiday—makers goes to every country to increase their knowledge of for-eign lands．They make use of the chance to travel to improve their world knowledge．For them，going on holiday is educational．Consequently，this sort of travelers will move from p!ace to place every few days．If they visit lots of places in a short span of time，there is no way that they can get a proper feel of a place or fully appreciate the local food and wine． Whichever type of holiday chosen，everybody has the same aim：to put their work to the back of their minds，have as much fun as possible and come home happy and relaxed．
The aim of the first type of holiday-makers is__________ ．
A.to enjoy themselves
B.to enjoy good food
C.to have a good sleep
D.to get drunk

请帮忙给出正确答案和分析，谢谢！

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken. Show that you care.Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go a long way in winning over hostile customers.
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.
（1）At whom do angry customers tend to aim their dissatisfaction and complaints?

听力原文： People in Poland take their pleasure seriously. They like to have an aim even when spending the time which is entirely their own. During the summer, people start work very early in the morning so that they can finish early and enjoy a leisurely afternoon. It is difficult to imagine Polish people going aimlessly for a walk in the country, though they might go to pick wild fruit, to visit a place of historical importance or to walk 20km as a training exercise. They are often admired for their immense enjoyment of the arts. All parks are beautifully eared and are for the use and enjoyment of the people. Quite ordinary people will talk with obvious delight about concerts. There is nearly always a crowd at the door of the theatre, asking for returned tickets. People in Poland now have far more leisure time and more money than ever before. It is therefore possible to spend the weekends in many new ways. Many people now have over 20 days holiday a year. This provides an opportunity for holidays in the country or at the seaside.
To spend their leisure time, Polish people ______.
A．often go for walks
B．usually have a specific purpose in mind
C．prefer the seaside
D．seldom make plans in advance

请帮忙给出正确答案和分析，谢谢！

- Her father is very rich.

She wouldn't accept his help even if it were offered.()

The baby can t even sit up yet,______walk !A．don"t mentionB．let aloneC．other thanD．rather
The baby can t even sit up yet,______walk !
A．don"t mention
B．let alone
C．other than
D．rather than

请帮忙给出正确答案和分析，谢谢！

We can't afford a bicycle （)a car.A. even ifB. let aloneC. let out
We can't afford a bicycle ()a car.
A. even if
B. let alone
C. let out

阅读理解The smart job－seeker needs to rid herself of several standard myths about interv
阅读理解
The smart job-seeker needs to rid herself of several standard myths about interviewing What follows is a list of some of these untruths and some suggestions to help you do your best at a job interview.
Myth I: The aim of interviewing is to obtain a job offer.
Only half true. The real aim of an interview is to obtain the job you want. That often means rejecting job offers you don't want! So, before you 面 back-flips for an employer be sure you want the job.
Myth 2: Always please the interviewer.
Not true. Try to please yourself. Giving answers that you think will suit a potential employer and practicing a policy of appeasement (讨好) are certain to get you nowhere. An effective interview (where you are offered the job or not) is like an exciting encounter in conversation with your seatmate on an airplane.
Myth 3: Never interrupt the interviewer.
An exciting conversation always makes us feel free-free to interrupt, to disagree, to agree enthusiastically. So, when interviewing, try to be yourself. Employers will either like or dislike you, but at least you'll have made an impression. Leaving an employer indifferent is the worst impression you can make. And the way to make an effective impression is to feel free to be yourself!
Another silly myth. Don't be afraid to disagree with your interviewer in an agreeable way. And don't hesitate to change your mind. The worst that could happen would be that the interviewer says to herself 0There's a person with an open mind!"
31. By 11my'di" the author means ____________.
A. an old traditional story or legend
B. something that is unknown
C. something false, that most people believe to be true
32. According to the passage, if you are looking for a job, your aim in the interview is________.
A.to obtain the job offered by the employer
B.to obtain a desirable job
C.to let the employer understand your desire
33. The right attitude for you is to ___________.
A. please the potential employer
B. avoid disagreement with the interviewer
C. talk to your interviewer in a warm and friendly way
34. When interviewing,________.
A. try to be natural and relaxed
B. keep an open mind
C. don interrupt the interviewer
35. The best title for this selection would be __________.
A. The aim of job-seeking
B. Myths About Interviewing
C. How to Obtain a Job

Lu Xun advised that the youth ________give up studying foreign languages for even a day.