The first step in the process of error analysis is the identification and description of errors.()

　　Man has always wanted to fly. Some of the greatest men in history had thought about

　　the problem. One of them, for example, was the great Italian artist, Leonardo Da Vinci. In

　　the 16 th century he made designs for machines that would fly, but they were never built.

　　Throughout history, other less famous men had wanted to fly. An example was a man

　　in England 800 years ago. He made a pair of wings from chicken feathers. Then he fixed

　　them to his body and jumped into air from a tall building. He did not fly very far. Instead,

　　he fell to the ground and broke every bone of his body and rested in peace.

　　The first real step took place in France, in 1783. Two brothers, the Montgolfiers,

　　made a very large “hot air balloon”. They knew that hot air rises. Why not fill a balloon

　　with it？ The balloon was made of cloth and paper. In September of that year, the King and

　　Queen of France came to see the balloon. They watched it carry the very first air

　　passengers into the sky. The passengers were a sheep and a chicken. We do not know how

　　they felt about the trip. But we do know that the trip lasted eight minutes and that the

　　animals landed safely. Two months later, two men did the same thing. They rose above

　　Paris in a balloon of the same kind. Their trip lasted twenty-five minutes and they traveled

　　about.

　　6. Leonardo Da Vinci _______.

　　A. said that man would fly in the sky one day

　　B. built a kind of machine which never flew

　　C. made designs for flying machines

　　D. drew many beautiful pictures of birds

　　7. Eight hundred years ago an Englishman _______.

　　A. made a kind of flying machine

　　B. tried to fly with wings made of chicken feathers

　　C. wanted to build a kind of balloon

　　D. tried to fly on a large bird

　　8. In fact, the Englishman who tried to fly _______.

　　A. got badly wounded B. succeeded in flying

　　C. lost his life D. flew only 8 minutes

　　9. The very first air passengers in the balloon were _______.

　　A. two animals B. the Montgolfiers

　　C. two Frenchmen D. the King and Queen

　　10. When did two Frenchmen rise above Paris？

　　A. In December 1783. B. In September 1783.

　　C. In the 17 th century. D. In November 1783.

A good （） is the first step to a good job.

When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to （）.