If most of your students didn’t finish their homework, I’m sure that you （)angry.

What types of adoptive organizational designs discussed in this chapter might be most appropriate for Symantec to most effectively manage is professionals and its customer volunteers？ Explain your choices.

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"The manager k most basic responsibility is to focus people toward performance of work activities to achieve desired outcomes.”What See your interpretation of this statement？ Do you agree with this statement？ Why or why not？

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To achieve success in your career, the most important factor, according to the passage, is to ______.
A．let your superiors know how good you are
B．work as a consultant to your superiors
C．perform. well your tasks given by your superiors
D．project a favourable image to the people around you

What type（s) of control-Newfoundland, occurrence, or feedback-do you think would have
What type(s) of control-Newfoundland, occurrence, or feedback-do you think would have been most useful in this sinusoidal？ Explain your choice(s).

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What type of conman-feedfonwand, concurrent, or feedback-do you think would be most important in this situation？ Explain your choice.

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Write an essay of no less than 200 words on the topic given below. Use the space provided on your ANSWER SHEET. TOPIC Love on campus is no more a rarely seen phenomenon nowadays. Most of the college students are having or once had loving experience in their campus life. Is it appropriate to have a campus love while putting the study aside？ Or is it an indispensable part of college life？ What is your opinion？


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A．vt. 提供B．Most games offer several different levels, to get the most exercise for your brainC．（2015.4 填句补文）D．很多游戏提供几个不同的层次，以达到对大脑最好的锻炼

According to the author, saying "I m sorry you' re upset" most probably means"（）.

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阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Feedback from your custo
阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。
Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.
1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.
2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.
3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.
4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.
5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.
You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.
1. Hotel customers and hotel staff think the same about breakfast.{T、F}
2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}
3. It’s not necessary to know about the customers’ needs and preferences. {T、F}
4. Questionnaires are useful in getting feedback from customers.{T、F}
5. Front-line staff have nothing to do with improving customer service.{T、F}

Most of us grow up taking certain things for granted. We tend to assume that experts and religious leaders tell us" the truth". We tend to believe that things advertised on television or in newspapers can't be bad for us.
However, encouragement of critical thinking in students is one of the goals of most colleges and universities. Few professors require students to share the professors' own beliefs. In general, professors are more concerned that students learn to question and critically examine the arguments of others, including some of their own beliefs or values. This does not mean that professors insist that you change your beliefs, either. It does mean , however, that professors will usually ask you to support the views you express in class or in your writing.
If your premises (前提) are shaky, or if your arguments are not logical, professors personally point out the false reasoning in your arguments. Most professors want you to learn to recognize the premises of your arguments, to examine whether you really accept these premises, and to understand whether or not you draw logical conclusions. Put it this way. Professors don't tell you what to think; they try to teach you how to think.
On the other hand, if you intend to disagree with your professors in class, you should be prepared to offer a strong argument in support of your ideas. Arguing just for the sake of arguing usually does not promote a critical examination of ideas. Many professors interpret it as rudeness.
In the first paragraph, the writer tries to tell us that people______.
A．easily accept certain things without a second thought
B．grow up through learning certain things in life
C．are forming their views during their growth
D．have strong beliefs in authorities while getting old