We are all for your suggestion that the trip ________.

— What’ s your view on our questionnaire?
—________________.

LTC AUSTRALIA 618 823777 25 Apr. 1999 P. 02Dear Mr. Lin Thank you for your fax, which we received on 21 April. However, I have been away at a conference for a few days and I have only just had the (19) to read it. I apologize for the consequent delay in (20) to you. It appears that you were not completely (21) with the training videos that we sent you. However, there seems to be some confusion, and I would just like to (22) a couple of points. First of all, I would like to (23) what I said in my original letter: if you (24) the videos unusable we will be quite prepared to (25) all your money. However, it was not clear from your fax whether you had (26) all the videos, or just one or two. We have received favorable (27) about the videos from a number of our customers. In particular, the "Safety at Work" and First Aid "videos are extremely" (28) I would be grateful, therefore, if you could (29) that all ten videos are checked. Please (30) out the ones that you find most (31) or your needs, and return the (32) cassettes. I will then be able to (33) the amount payable to you.I look forward to hearing from you.Yours sincerely, (Signature )John Peters(Customer Services)

A typical lion tamer （驯兽师) in people’s mind is an entertainer holding a whip （鞭子
A typical lion tamer (驯兽师) in people’s mind is an entertainer holding a whip (鞭子)and a chair. The whip get all of the attention, but it’s mostly for show. In reality, it’s the chair that does the important work. When a lion tamer holds a chair in front of the lion’s face, the lion tries to focus on all four legs of the chair at the same time. With its focus divided, the lion becomes confused and is unsure about what to do next. When faced with so many options, the lion chooses to freeze and wait instead of attacking the man holding the chair.How often do you find yourself in the same position as the lion？ How often do you have something you want to achiever (e,g. lose weight, start a business, travel more )–only to end up confused by all of the options in front of you and never make progress？ This upsets me to no end because while all the experts are busy debating about which option is best, the people who want to improve their lives are left confused by all of the conflicting information. The end result is that we feel like we can’t focus or that we’re focused on the wrong things, and so we take less action, make less progress, and stay the same when we could be improving. It doesn’t have to be that way. Anytime you find the world waving a chair in your face, remember this: All you need to do is focus on one thing. You just need to get started. Starting before you feel ready is one of the habits of successful people. If you have somewhere you want to go, something you want to accomplish, someone you want to become--take immediate action. If you’re clear about where you want to go, the rest of the world will either help you get there or get out the way.
(1)、Why does the lion tamer use a chair？ ()
A、To trick the lion.
B、To show off his skill .
C、To get ready for a fight.
D、To entertain the audience.
(2)、In what sense are people similar to a lion facing a chair？ ()
A、They feel puzzled over choices.
B、They hold on to the wrong things.
C、They find it hard to make changes.
D、They have to do something for show.
(3)、What is the author’s attitude towards the experts mentioned in paragraph 3？ ()
A、Tolerant
B、Doubtful
C、Respectful
D、Supportive
(4)、When the world is “waving a chair in your face”, you’re advised to_____. ()
A、wait for a better chance
B、break your old habits
C、make a quick decision
D、ask for clear guidance
(5)、In the fifth paragraph, the word “accomplish” means ______. ()
A、achieve.
B、abuse.
C、comfort.
D、delete.

请帮忙给出正确答案和分析，谢谢！

Interpersonal communication is your interaction with others. Talking to a（n)（1)_______
Interpersonal communication is your interaction with others. Talking to a(n)(1)________ friend on campus, chatting on the phone with a classmate about a(n)(2)________ test, arguing the(3)________ of a movie with friends, discussing strategies for accomplishing task at work, (4)________ for a job, and planning the future (5)________ a loved one are all forms of interpersonal communication.
Effective interpersonal communication(6)________ our sensitivity to others and to the situation. One goal of effective interpersonal communication is to maintain relationships, and forming (7)________ messages that accurately convey our ideas and feelings (8)________ not offending the other person is key (9)________ our success.
Effective interpersonal communication(10)________ us. People who can clearly express their ideas, beliefs, and opinions become influential and (11)________ control
over what happens to them and to others that they (12)________ . When we accurately and precisely (13)________ our thoughts, others gain a better (14)________ for our position. Their understanding and appreciation make it more likely that they will respond in (15)________ that are consistent with our needs.
Effective interpersonal communication helps us manage the (16)________ we create. Presenting ourselves in such a way that others will (17)________ and trust us is important in both public and private(18)________ — whether we're communicating in a professional setting,(19)________ one's interpersonal skills are vital to getting a job, holding a position, or rising in an organization, or in a private setting where we're trying to (20)________ and maintain relationship.

请帮忙给出正确答案和分析，谢谢！

Customer service is the service or care that a consumer receives before,during and ater a purchase. It's one of the factorsthat come in to play when a consumer is delermining buying value,the other is the qualtly of the product or service thatisbeingConsumers oten must encounter an experience to not only be a satistled cutomer,but a loyal customer. Customer serviceis a part of that experience.Top notch service will createand a rturning customer,which is what we all must strive forExcellent customer service isto businesses today It's a component that is oten missing,unfortunatly Howdo you provide great customer service? Always make your customeraGreet them in a friendly manner,whetherthat be via telephone. email or in person.Let them know you are there 10 help and that you wl ake care of them not only belore the sal but ater as wel ATer lnathriving business customers are notit's a requirement for businesses to survive.

Newspapers, along with reporting the news, educate, entertain, and give opinions. An important way of reading a large, big-city newspaper is to put it into different sections. Can you find these separate sections: world news, national and local news, sports, business, entertainment, opinions, ads？ Does your paper have other sections？
News stories give facts, not the reporter's opinions. Some newspaper editorials (社论) come out with the writer's name, but many newspapers only carry editorials without putting the writers' names on.
You can be a better reader if you know what to expect in a newspaper. For example, you can expect headlines to leave out unnecessary words. You can expect to find the most important facts in the leading paragraph (the first paragraph) of a news story. You can expect important news items to be on the front page. You can expect less important items to be on the inside pages.
Most of all, the more you know about news of the present time, the more you will understand what is in the newspaper; important stories are generally presented one day and followed up on following days. So, an important way to read newspapers is reading one frequently.
1)、A good way to read a newspaper is to find separate sections and read according to your needs.
A.T
B.F
2)、To design ads might NOT be a newspaper reporter's work.
A.T
B.F
3)、From the text we know that newspaper headlines are what readers expect to read.
A.T
B.F
4)、If you are reading for major facts in the news stories, you should read the front page.
A.T
B.F
5)、The writer's suggestion to us is that we should read one newspaper frequently.
A.T
B.F

1、The mobile phone store is about five hundred yards past the gym, on your left.

A.手机商店在健身房的左边，离你500步。

B.手机商店大概离健身房500步，在你的左手边。

C.手机商店往左拐，然后再走500步。

2、No wonder I got lost. I was heading in the wrong direction!

A.怪不得我迷路了，原来是我走错方向了!

B.我走错方向了，钱包也丢了。

C.难怪我会丢钱包，原来是放错位置了。

3、It seems that there’s nothing impossible with the little mobile phone.

A.看来这台小小的智能手机无所不能。

B.这智能手机太小，什么事都干不成。

C.这智能手机不是任何事都能干。

4、The Smartphone is getting more attention in the house than the child.

A.在这个家里，智能手机正在比这孩子得到更多的关注。

B.在这个家里，孩子更关注智能手机。

C.孩子在家更关注智能手机。

5、We all need to come out of this head-down syndrome.

A.我们都需要摆脱这种低头综合征。

B.我们都需要走出这种低头综合征。

C.我们都需要改变摇头的习惯。

Melinda Smith's got a job at Qiaoxiang Community S

Melinda Smith's got a job at Qiaoxiang Community Service Center. Today is her first day at work.George, the Director of the Administration Department, is introducing her to Wendy and Helen.

George: Hello, everyone. I'd like you to （）{选项：call. 选项：really. 选项：meet. 选项：number. 选项：forward} our newcomer, Melinda.

Melinda: Hi, I'm Melinda Smith, nice to meet you all here.

Wendy: Nice to meet you, too, Melinda. I'm Wendy Brown, just （）{选项：call. 选项：really. 选项：meet. 选项：number. 选项：forward} me Wendy.

Helen: Hi, I'm Helen Clinton. Welcome.

Melinda shakes hands with everyone.

Wendy: Would you come over, please, Melinda？ This is your desk.

Melinda: Thank you very much. Could you please tell me what's the telephone 回答

on my desk？

Helen: Oh, it's 8633-2788. If you have any questions here, please tell us. We'll all be ready to help.

Melinda: Thanks for everything. You're （）{选项：call. 选项：really. 选项：meet. 选项：number. 选项：forward} helpful.

Wendy: When you are free, I'll show you around our center and introduce you to other colleagues.

Melinda: That's great! I'll be looking （）{选项：call. 选项：really. 选项：meet. 选项：number. 选项：forward} to it.

We are not () a position to accept your offer.

We accept your offer () black tea.

In the United States, it is not customary to telephone someone very early in the morning. If you telephone him early in the day, while he is shaving or having breakfast, the time of the call shows that the matter is very important and requires immediate attention. The same meaning is attached to telephone calls made after 11:00 p.m. If someone receives a call during sleeping hours, he assumes it’s a matter of life and death. The time chosen for the call communicates its importance.
In social life, time plays a very important part. In the U.S.A. guests tend to feel they are not highly regarded if the attention to a dinner party is extended only three or four days before the party date. But it is not true in all countries. In other areas of the world, it may be considered foolish to make an appointment too far in advance because plans which are made for a date more than a week away tend to be forgotten. The meaning of time differs in different parts of the world. Thus, misunderstandings arise(产生) between people from cultures that treat time differently. Promptness is valued highly in American life, for example. If people are not prompt, they may be regarded as impolite or not fully responsible. In the U.S. no one would think of keeping a business associate waiting for an hour. It would be too impolite. A person who is 5 minutes late is expected to make a short apology. If he is less than 5 minutes late, he will say a few words of explanation, though perhaps he will not complete the sentence.
(1) “The same meaning is attached to telephone calls after 11:00 p.m.” Here “attached” means_______.
A.taken B.drawn C.given D.shown
(2) According to this passage, time plays an important role in _____.
A.everyday life B.social life
C.public life D.private life
(3) According to the passage, the author may agree to which of the following statements？
A.It is appropriate to send your invitation cards three or four days before a dinner party date in U.S.A.
B.It may be appropriate to send your invitation cards to your guests three or four days before a dinner party date in some countries.
C.It is best for one to make telephone calls at eight because it costs much less.
D.If one is less than 5 minutes late, he has to make a short apology.
(4) The best title for this passage is_______.
A.The Voice of Time
B.The Importance of Time
C.The Importance of an Announcement
D.Time and Tide Wait for No Man
(5) What is the purpose of the author to write this passage？
A.To tell us not to call someone very early.
B.To tell us the meaning of time differs in different parts of the world.
C.To tell us that we should treat time differently in cross-cultural communication.
D.To teach us how to apology when we are late.

请帮忙给出正确答案和分析，谢谢！